Heartway Mobility Scooter

Mobility scooters have not changed dramatically over the years. Being the leading OEM for most leading brands around the world, Heartway sees their opportunity in creating new generation of mobility scooters that has attractive looks, compact size, safety, and functional capabilities. These design criteria are important because it increase elderly’s willingness in using the product and extend their usual commute distance.

User Shadowing

We shadowed two mobility scooter users in their daily routine. During the process, we collected various usage scenarios that appeared to be a trouble/problem for the users and discovered spaces for product improvement.

One-on-one In-depth Interview

The results of one-on-one interviews provided us with insights regarding the concerns and worries that users have while they are using mobility scooters and their expectations of new mobility scooters

Multi-National Usage Scenario Research

As the product would to sold to various countries (with the USA as the major market), we researched on the differences in usage scenarios and environment between countries, in order to provide a solution that can be safely and easily used in different places.

Quantitative Survey

We utilized online surveys to collect the expectation/urgency levels of different product improvements/issues. With this data, we prioritized user needs and make sure the most important needs are satisfied through the new design.

The tadpole (inverted triangle) package provides a wider front track to prevent tip-over on uneven surfaces, yet has a smaller turning radius compare to the traditional four wheel package. This increases rider safety with more nimble and easier control, in turn increases rider confidence. To further increase the ergonomics of the scooter, the handle bar are designed at a tested angle and distance to better fit majority of the people, and throttle controls are designed to enable single hand riding. The “light blade” over the rear arch is also a pronounced feature not only to define the dynamic aesthetics of the vehicle, but also to project a “light border” on the ground to caution pedestrians when he or she is too close to the scooter.